Shipping & Delivery

Konol Trading LTD. is pleased to bring all customers great value and service. Hence, Konol Trading LTD. provides fast shipping from our warehouse located in Vancouver.

SHIPPING TIME

Shipping times vary by location. These are our estimates (after a processing time of up to 1-3 business days.

Max delivery time from the date of order placed is 4-14 business days, depending on location.

* With some products the shipping confirmation notification may be delayed

Due to lockdowns with respect to Covid-19, there may be additional unforeseen carrier delays that could affect shipping times. It is our wish that these issues do not affect you greatly in receiving your product.

With the extreme amount of logistics back log due to Covid-19 and the seasonal influx of orders, shipping delays can occur.

Please note: Shipping delays are out of our control. We do our best to have your product delivered to you in a timely manner.

LOST/MISSING PACKAGES

Konol Trading LTD. is not liable if an incorrect address is entered during the checkout process. To make sure that your product(s) are delivered, please ensure your billing and shipping address is correct before finalizing your order.

If Konol Trading LTD. made an error, we will fully take responsibility of the original order that was made for you at no charge.

If the address was incorrectly entered and the shipped package is lost, then the customer is responsible for searching for the package themselves with the courier company.

If the package is deemed lost by the courier, Konol Trading LTD. is not responsible for the replacement. It is the responsibility of the customer to contact the courier for compensation.

If the courier company attempts to deliver the package and is unsuccessful, either because the customer is not home, or because the customer does not have a proper mailbox for the package to be dropped off, it will now be up to the customer to contact the courier company before they ship the package back to Konol Trading LTD., this will usually occur after one week of failed attempts.

The courier will attempt to contact you by phone, email or leave a message on your door. If the delivery attempts fail and the package is returned to Konol Trading LTD., you will be responsible for the shipping charges if you want the package to be re-delivered.

TRACKING INFORMATION

Konol Trading LTD. will send an email with the tracking number once your order is shipped. However, sometimes due to free shipping, tracking is not available. Please check your junk mail as sometimes these emails can get lost, mis-categorized, or misplaced by various email systems.

Our Tracking says “No Information Available at the Moment”

Once your package has shipped, for some shipping companies, it takes 3 - 5 business days for the tracking information to become available and or update on the tracking system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at info@konol.ca for assistance.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping. If you have any other questions, please contact us at info@konol.ca and we will do our best to help you out.

Konol Trading LTD. is pleased to bring all customers great value and service. Hence, Konol Trading LTD. provides fast shipping from our warehouse.

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